“Providing excellent service is the number one priority for the FEDEX Employees Credit Association and Quality Approach helps us to meed that goal. The customized training and mystery evaluation program motivates our employees to improve each member interaction. All Employees in the Credit Association whether from line, call center, or international service, are inspired to give their personal best to meet the needs of our members.”
— Peggy St John CEO FEDEX Credit Association
 
 
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— Tim Burgess President and CEO Burgess North American Van Lines
 
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— Laura Lanier Director of Special Events and Membership KVCR-PBS and PBS/NPR
 
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